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Refund & Exchange

Need to return, exchange, or cancel an order? We're here to help!
Fill out the form below and we'll process your request within 24 hours.

Request Form

Provide your order details and reason for the request

You can find your order number in your confirmation email or account orders page

Minimum 10 characters required. The more details you provide, the faster we can process your request.

Important Information

Refund Policy

  • Items must be returned within 48 hours
  • Items must be in original condition
  • Refunds processed within 48 hours
  • Refund fee: 80 EGP (shipping cost)

Exchange Policy

  • Exchanges available within 48 hours
  • Items must be in original condition
  • Size exchanges: 80 EGP fee (shipping)
  • All exchanges: 80 EGP fee (shipping)

Cancellation Policy

  • Orders can be cancelled before shipping
  • Full refund for cancelled orders
  • Processing within 48 hours
  • Email confirmation sent